CLICKCLUE HELP CENTRE
What would you like to do?
Install the plugin, review a visit or work through a problem.
Guides for v0.10.113 guides
Your first recording
Install ClickClue, record a sample visit and check what your visitors would share.
Consent, masking & exclusions
Control when recording starts, protect private elements and handle withdrawal.
Find, replay & review sessions
Use filters, bookmarks, notes and playback controls to keep investigations focused.
Legacy WooCommerce integration
Existing checkout tools in this preview, while checkout diagnostics move toward the separate Frictions product.
Heatmaps & form activity
Compare click positions, scroll reach and structural form observations within compatible layouts.
Clues, journeys & comparisons
Follow an interaction, save a funnel and compare two periods with clear sample counts.
Ask for optional visitor feedback
Publish a rating or fixed-choice question and review responses alongside their recordings.
Team roles & replay invitations
Give colleagues the access they need and share one replay with an existing account.
Connect sites & export client reports
Bring authorised site health summaries together while recordings stay on each site.
Legacy email & AI summaries
Configure checkout digests and event summaries in the Pro add-on.
Storage, retention & deletion
Plan for your host, understand sampling and keep recording data for only as long as needed.
Update safely & keep existing recordings
Move to ClickClue without creating a second plugin installation or losing your configuration.
Troubleshoot a recording
Work through the common reasons a replay, page observation or connection is missing.
Privacy is part of installation.
Set consent and exclusions before recording real visitors. Revisit them when your theme or page layouts change.
Read the privacy setup guide