INVESTIGATE
Find, replay & review sessions
Use filters, bookmarks, notes and playback controls to keep investigations focused.
In this guide 3 sections
You can save up to 20 filter combinations per account on each site. In Pro, category filters narrow the list to matching checkout signals.
- Open the recording list and filter by path or device. Add a UTC date range when you need a specific period.
- Choose watched/unwatched or bookmarked recordings. These states belong to your WordPress account.
- Name a useful combination and choose Save these filters. Select it later from Saved filters, or use Clear filters to reset.
- Use play/pause, seeking and playback speed to inspect a moment.
- Skip inactivity, move to the previous/next event or jump to the first error.
- Space toggles playback and arrow keys move five seconds when a form control is not focused.
- A successfully loaded replay is marked watched for accounts with review permission. A failed load leaves it unwatched.
Bookmark a recording and add a concise session note: what you observed, what you want to check and the change you plan to test. Notes are visible to authorised reviewers; they are not a private notebook.
Each recording can hold up to 20 notes of up to 1,000 characters each. The note’s author or an administrator can delete it. Avoid customer names, payment information, passwords and pasted order details. An administrator can export permitted recording data or delete the recording; treat downloaded copies with the same care as the original.